Are you a great listener and enjoy helping others? As a Customer Advisor in our Customer Service department, you’ll work with a team characterized by openness and a positive atmosphere, where collaboration is driven by strong commitment to our customers and colleagues. Together we focus on delivering value to our customers. Here, you will also gain valuable insights into our products, understand how the bank operates, and develop strong skills in creating excellent customer experiences.

The Customer Service teams help our customers with questions regarding our consumer loans, credit cards, savings accounts and insurances. We serve customers from multiple countries. Therefore, our teams are divided into different areas of responsibility: Finland, Denmark, Sweden, Norway, and Germany. Our Finnish team works towards our Finnish customers and consists of five highly skilled and collaborative colleagues 😊

About the role
As a Customer Advisor, you'll play a key role in answering general questions and supporting our customer with a wide range of inquiries, such as balance checks, account closures, and technical issues. You’ll also be responsible for the initial review of loan applications and making outgoing calls to customers who have submitted applications. When needed, you’ll have contact with customers over e-mail and chat as well.

As you gain experience, you’ll have the opportunity to take on more specialized tasks, including death estate management, handling incorrect payments, GDPR-related matters, and communicating with loan agents.

Who are you?

You have experience helping and supporting customers, for example by working in a shop, a restaurant, or over the phone.
You can communicate fluently in both written and spoken Finnish and English.

It is a plus if you:

Have previous experience in banking, financial services, or government agencies (such as NAV/Kela/Skateetaten/Vero).
Can speak another Nordic language.

We also believe that you are:
Communicative : You communicate clearly and professionally, both verbally and written 🗨️
Empathetic: You can understand a customer’s situation and show genuine commitment 🫶
Collaborative: You enjoy working in a team where you share ideas, listen to others, and build an inclusive and supportive atmosphere 🫶
Initiative-taking: You like to take action and you’re always looking for ways to make things better and achieve good results 🎬
Flexible: You can adapt to different situations and can prioritize between different tasks 🤸‍♀️

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.
Practical information:
Start: By agreement
Location: Snarøyveien 36, Fornebu
Employment type: Permanent position
Working hours: 8 AM – 4 PM
Application deadline: July 31, but we encourage you to submit your application as soon as possible as we review applications on an ongoing basis.

For this position, we conduct a credit check on the candidate we offer the job to. Employment is contingent upon a satisfactory result.

Take the chance and join us on a developing journey with us at the bank with big 🧡 and fast 👣.

We strive for diversity of knowledge and experiences among our employees and welcome all applicants who are qualified for the position. We are committed to a recruitment process free from discrimination that provides equal opportunities for all.

Read more about how our recruitment process works in the FAQ .

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here .

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

Etsimme asiakaspalvelun osaajaa Bank Norwegianille - liity joukkoomme!