Search Results: 8 lediga tjänster
...in German and love sales? Do you like building long lasting relationships with partners and helping them grow their businesses? Workaround is now looking for a Customer Success Manager who wants to join our expansion journey and grow our business in Germany!
ABOUT WORKAROUND...
...use specific features
Analyzing and reporting product issues to the relevant teams
Sharing feature requests and effective workarounds with colleagues
Following up with customers to ensure their issues are resolved
Gathering customer feedback and sharing it...
...3 incidents
Technical analysis of the failures in production and implement technical solutions to resolve failures
Provide workaround/solution for blocker / critical priority issues reported in a production environment
Categorize the failures and discuss with...
...workflow maintaining frequent contact with the customer:
Analyze ticket
Understand the problem
Reproduce problem
Find workaround or report to R&D for resolution
Verify and deliver the solution
Develop and improve our ways of working
Installation and...
...packages (IMAC);Hardware life cycle management
Security compliance
Populate Knowledge Management system with resolutions and workarounds
Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues...
...implementation
Perform gap analysis between package functionality and customer requirements. Identify and help design customizations workaround or enhancements required to meet customer needs
Define document and analyze enhancement and bug fix requests following a...
...resolution for hardware, software, and other-related problems.
Identify and diagnose technical issues and provide solutions or workarounds to restore user functionality.
Document and track support tickets, ensuring accurate and thorough documentation of user...
...gäster.
Registrera inkommande samtal i ITSM Tool (ServiceNow) och utföra diagnostik och lösa med hjälp av kunskapsbasartiklar och workaround.
Ta ägarskap och se till att användaren hålls informerad om framstegen i felet och systemet uppdateras regelbundet....
