Technical Services Specialist Date: Apr 30, 2024 Location:

Copenhagen, DK

Company: Getinge IT Solutions ApS Remote Work: 3-5 days

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

At Getinge Digital Health Solutions we are dedicated to revolutionizing healthcare through our cutting-edge digital solutions, optimizing hospital workflows, enhancing patient care, and ensuring seamless communication among healthcare professionals.

Located in the vibrant Østerbro district of Copenhagen, our Danish team is part of a diverse and dynamic Nordic DHS team of over 30 professionals spread across Denmark, Sweden, Norway, and Finland.

Embrace the opportunity to make a tangible impact on global health within our modern and inspiring Copenhagen office.

Who You Are:

You are a dynamic individual with a passion for technology and innovation in healthcare.
Quality and customer satisfaction drive your every action.
You thrive in collaborative, diverse, and international settings and embrace change.

As a vital link between customers and our R&D/PLM team, your role is crucial in managing support cases and ensuring the safety and satisfaction of our customers and patients through effective problem resolution, prioritization, and escalation.

Key Responsibilities:

Act as a liaison between customers, SSUs, and internal teams for 1st and 2nd line support cases and product development orders.
Ensure effective issue resolution, prioritization, and escalation to maintain high customer satisfaction and patient safety.
Develop, maintain, and deliver training programs for customers and SSU’s on the efficient and safe use of our digital health solutions.

Your Profile

Passionate about IT with a solid understanding of technologies and topologies (e.g., TCP/IP, SQL, software deployment, VMWare).
Creative problem-solver, proficient in scripting and tool development to enhance internal workflows.
High professional level of Danish and English, both written and spoken.
Proficient in Microsoft Office Suite and CRM applications.
Customer-friendly communication skills, capable of conveying technical information effectively across all levels.
Strong analytical and organizational skills, with a proactive approach to customer support.
Background in IT and software (Windows, Linux, SQL DB, Networks) preferred.
Experience with generative AI technologies (e.g., GPT, chatbots) as well as XML or HL7 integration is a plus.

What We Offer:

Comprehensive training and mentoring programs.
Performance-based compensation.
A welcoming and friendly team environment.
Flexibility in working hours, including hybrid and office-based options.
A healthy work-life balance.
Opportunities for professional development and growth.
Participation in challenging and innovative projects.
Employee benefits package.

Join Getinge DHS and be part of our journey to redefine healthcare through digital innovation.

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.