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...security services for all customers including internal use of the security services. Cybersecurity is also the company’s security incident response team.
We are looking for a senior person with a detail-oriented problem-solving approach and a strong interest in security...
...Specialist, you will
Validate, review, and monitor escalation processes from the Site Administrators and Program Manager
Solve incidents if possible and communicate the solution to the Site Administrators or the customers
Complete the incident registration with...
...through product support and troubleshooting
- Respond to incoming calls, email and from end users
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers and advise on Google policies...
...communicative skills, capable of taking the lead and coaching a development team to make the right choices
~ Experience with incident management in a production environment of a public-facing online service with high business value and preferably high traffic in a...
