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...Specialist, you will
Validate, review, and monitor escalation processes from the Site Administrators and Program Manager
Solve incidents if possible and communicate the solution to the Site Administrators or the customers
Complete the incident registration with...
...through product support and troubleshooting
- Respond to incoming calls, email and from end users
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers and advise on Google policies...