Ideal Candidate

Good experience in training
Currently with the Hospitality / Airlines/service industry
Adept at TNA Module development soft skill training culture training

Company Overview:

A reputed and fastgrowing chain of Spa and Skincare Clinics. Awarded and ranked in the Top 50 hottest brands of Bangalore for three consecutive years now our client has been Bangalores most known and trusted destination for cuttingedge styling hair and skin care cosmetology and wellness services. Founded in 1997 the organization services over 2 lakh plus satisfied clients across 14 avantgarde facilities spread over 60000 square feet.

Role and Responsibilities:

The Training Head plays a pivotal role in ensuring that the staff possess excellent interpersonal and communication skills. They will be responsible for designing implementing and overseeing comprehensive soft skills and process training programs. The ideal candidate will have a deep understanding of the hospitality/aviation or similar industry possess outstanding communication skills and be adept at designing training modules that enhance the guest experience and employee satisfaction.

Key Responsibilities:

Training Program Development:
Develop comprehensive soft skills training programs for various departments within the hotel including front desk housekeeping restaurant staff and managerial positions.
Customize training modules to address specific needs and challenges faced by hotel staff in their daytoday interactions with guests.
Training Delivery:
Conduct engaging and interactive training sessions workshops and seminars to enhance employees soft skills.
Utilize various training methods such as roleplaying simulations and group activities to ensure effective learning outcomes.
Monitor and evaluate training sessions to gather feedback and continuously improve the training programs.
Employee Development:
Identify training needs through regular assessments and feedback mechanisms.
Provide oneonone coaching and mentoring to employees struggling with specific soft skills areas.
Work closely with department heads to address skill gaps and implement targeted training interventions.
Content Creation:
Create and update training materials including presentations manuals and multimedia resources.
Stay updated with the latest industry trends and incorporate relevant content into training programs.
Evaluation and Assessment:
Develop evaluation methods to assess the effectiveness of training programs.
Monitor employees progress and track improvements in their soft skills.
Provide regular reports to management on the impact of soft skills training on guest satisfaction and employee performance.
Collaboration:
Collaborate with HR department heads and senior management to align soft skills training with overall organizational goals.
Foster a culture of continuous learning and skill development within the hotel.

Candidate

Bachelor s degree.
10 years of proven experience in designing and delivering soft skills training programs in the hospitality/aviation or similar industry.
Exceptional communication presentation and interpersonal skills.
Strong understanding of the hotel industry its operations and customer service standards.
Ability to assess training needs and tailor programs accordingly.
Excellent organizational and multitasking abilities.
Proficiency in using training software and multimedia tools.
Certification in training and development is advantageous.

Location: Bangalore

Salary: 10 to 15 LPA

softskills,training,hospitality