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- ...countries. If you’re looking to grow and be inspired, as a Quality Supervisor (On-site), you will be part of our team of game-... ...maintain documentation (forms, legends, etc.) - Support management in reviewing key drivers, metrics, and operational processes for...
- ...promotes mutual respect, motivation, and accountability. Performance Management amp; Reporting • Monitor key performance indicators such as customer satisfaction, resolution time, and call handling quality. • Conduct regular 1:1 check-ins and performance reviews with...
- ...sales cycles. - Collaborate with partners and our client channel managers to drive efficient deal progression. - Maintain Salesforce (... ...–SS7). - Provide structured feedback to enhance partner lead quality and engagement. - Develop and document best practices and...
- ...Collaborate with cross-functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience -... ...in shift scheduling, workforce planning, and real-time queue management - Conduct reviews and calibrations of quality audits performed...
- ...Collaborate with cross-functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience -... ...in shift scheduling, workforce planning, and real-time queue management - Conduct reviews and calibrations of quality audits performed...