Job title: Head of Commercial Programs

Job Details

Hours: Full Time

Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden or Malta.

Contract: Permanent

At Playn GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.

From the GO

At Playn GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today Playn GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence

What the role entails:

Some of the key responsibilities of our Head of Commercial Programs will be:

Team Leadership

Lead coach and develop a multi-functional team of specialists.
Set clear objectives aligned with company OKRs and and translate commercial priorities into actionable team plans.
Provide regular feedback coaching and career development support to build a high-performing motivated team.
Foster a culture of accountability curiosity collaboration across functions and encourage innovation in commercial programs.
Ensure commercial governance through regular performance reviews strategy sessions and structured communication with senior leadership.

Commercial Programs & Initiatives

Define and evolve the long-term strategy for commercial programs and the execution of customer content success operations campaigns promotions and new market entries.
Ensure programs are customer-centric innovative and measurable.
Design and implement scalable processes internal tooling and reporting that enable consistent execution across markets.
Partner with Business Development and Customer Success leadership to align programs with strategic goals and growth ambitions.
Anticipate market shifts and customer needs to proactively shape new initiatives and opportunities
Act as the primary point of contact for cross-functional stakeholders ensuring alignment and smooth delivery.

Systems & Tools

Own the optimisation and adoption of CRM and key commercial applications.
Ensure systems and workflows improve productivity efficiency and customer engagement.
Continuously refine commercial operations to remove friction and improve time-to-market responsiveness and execution quality.

Insights & Impact

Ensure commercial programs systems and content are tracked and measured for effectiveness.
Provide insights and recommendations to senior leadership based on performance and outcomes.
Continuously identify opportunities to improve the consistency scalability and impact of commercial activities.

We are seeking a Head of Commercial Programs to design and lead the strategy for a portfolio of programs that enable growth customer engagement and market expansion.

This role will set the long-term direction for initiatives spanning Customer Success Operations Promotions Games engagement CRM systems and new market entries.

With a strong commercial mindset the Head of Commercial Programs will ensure these initiatives are not only executed effectively but are developed strategically to deliver long-term business impact and align with the companys overall commercial priorities.

What we ask of you:

Strong leadership experience managing and developing a multi-functional team
Operational mindset with an ability to scale processes and teams

Strong background in Commercial Strategy Sales and/or Customer Success Operations
Experience in designing and delivering large-scale commercial programs and campaigns
Strong commercial mindset with the ability to connect programs to business development and growth objectives.
Excellent communication and stakeholder management skills with the ability to influence at senior levels and across departments

Whats in it for you

If you feel great youll do great. Our employees know that their package of benefits activities and initiatives are some of the most generous in the industry. From challenges to chill outs the fun we share at play helps inspire excellence from the go.

Apply now to find out more. Its your best move. This opportunity will remain open until we meet the right candidate.

GO for it.

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.