Service Delivery Manager

At Future Ordering we are providing a digital ordering platform for global restaurant brands. We have for almost 10 years been working restlessly to create a platform to disrupt the global Food and Beverage industry. Today we are running in ten countries with millions of transactions per month. The company has attracted restaurant brands such as Max Burgers, Sushi Yama, Burger King, Pizza hut and KFC.

Future Ordering is growing in the european markets and looking to strengthen our project management and service delivery team. We are seeking a driven and detail-oriented Service Delivery and/or Project Manager to join our exceptional team. You will be at the forefront of ensuring the seamless delivery of our services and the successful execution of our projects. You will collaborate with cross-functional teams, manage client relationships, external partners and drive projects to completion with precision and excellence.

Responsibilities

• Lead delivery of our services and projects, ensuring quality and that stakeholders requirements are met.
• Maintain and enhance customer satisfaction by addressing and resolving service issues promptly.
• Provide feedback and improvement suggestions to the Future Ordering platform.
• Develop and implement improvements to existing plans and strategies.
• Serve as the primary point of contact for clients, maintaining strong, positive relationships.
• Conduct regular reviews and reporting with clients to ensure alignment and satisfaction.

Requirements

• Experience from a similar role, preferably with technical***
• Excellent time management and organizational skills.
• Strong customer service, project management and quality control skills.
• Fluent in English

  What you would get at Future Ordering

• A fair and competitive salary.
• Secure employment with retirements savings and pension plans, private health insurance and self-improvement benefits.
• Flexible workplace with the ability to work from home and on-site in any combination, depending on your situation and preferences.
• Training during working hours and competitive wellness allowance.
• 30 days of paid leave.
• A collaborate workplace culture that encourages curiousness and taking responsibility.

Bring your talent to our attention
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Welcome! // The team at Future Ordering 

We are embracing you just like you are
Our team and culture is our absolute greatest asset. We want to strive for diversity, and we welcome all applications regardless of gender, gender identity, ethnicity, background, religion, sexual orientation, age or functional variation.

We are fostering a culture of curiosity, problem solving, communication and sharing our skills with each other to reach our goals together as a team. We support each other, evolve and grow together.

Read more about us at .