Technical Support Engineer

Who we are

At 55 Degrees, we’re dedicated to helping teams around the world achieve more with less stress. Our applications are used by diverse teams across the globe, from small startups to large enterprises. We believe in delivering exceptional products while maintaining a healthy balance in our lives. Our diverse and inclusive culture fosters collaboration, innovation, and continuous learning.

We are now in the exciting position of needing to grow so that we can continue to help organizations reach their goals!

The role

As a Technical Support Engineer at 55 Degrees, you will be the first point of contact for our customers, ensuring they receive quick and effective solutions to their technical issues. Your role will involve diagnosing complex problems, guiding customers through solutions, and working closely with our product and development teams to ensure customer success. You’ll play a key part in enhancing the overall customer experience, not just by solving issues but by providing technical guidance and support to maximize the value of our products.

Key Responsibilities

• Deliver first-line and second-line support, providing responsive and reliable assistance to end users.
• Triage, assess, and prioritize incoming technical issues, ensuring timely resolution.
• Troubleshoot and diagnose complex technical issues, guiding customers through solutions or escalating when necessary.
• Collaborate with the development and product teams to escalate and resolve bugs, ensuring smooth communication between internal teams and customers.
• Assist new customers with product implementation, providing technical guidance for seamless onboarding.
• Maintain and update technical documentation, including troubleshooting guides.

Examples of duties include, but are not limited to:

• Participating in troubleshooting calls with customers to identify root causes and propose effective solutions.
• Developing and suggesting workarounds for customers encountering technical issues.
• Liaising with Product Engineering to escalate and resolve complex issues, ensuring customer needs are met while minimizing downtime.
• Providing proactive support and recommendations, helping customers avoid potential future issues and optimize their use of our product.

About you

To thrive in this role, you’re not just tech-savvy—you’re a natural problem solver who enjoys collaborating with others to ensure customer satisfaction. You have a knack for explaining technical concepts in simple terms, making complex solutions accessible to users of all levels. You're adaptable, motivated by working in a growing company, and eager to contribute to our team's success. If this sounds like you, we’d love to hear from you!

We’re looking for someone who is:

• A team player who enjoys cross-functional collaboration and helping others succeed.
• A proactive problem solver, always seeking opportunities for improvement and learning.
• Customer-focused, with an empathetic approach to understanding and solving their challenges.
• Organized and capable of handling multiple priorities and deadlines in a fast-paced environment.
• Data-driven, with the ability to track, analyze, and present results in a meaningful way.

Your day one qualities:

• Previous experience in a technical support role, ideally with SaaS products.
• Expertise in using ticketing systems and remote support tools to provide effective support.
• Exceptional troubleshooting skills, with a creative approach to problem-solving.
• Ability to explain technical details to non-technical users, breaking down complex issues in a way that’s easy to understand.
• Experience in writing clear, concise documentation for both internal use and customer reference.
• Proficiency in using browser error consoles and debugging tools.
• Fluent in English at a professional level in both writing and speaking.

We’ll be excited if you:

• Are familiar with the Atlassian suite of tools, especially Jira and Confluence.
• Have experience working with Azure DevOps
• Have an understanding of web technologies, databases, and APIs.
• Have an understanding of lean/agile methodologies and flow-based practices.
• Speak additional languages beyond English

What we offer you

• Hybrid-remote work
• ⏰ Flexible hours
• 6 weeks prepaid vacation
• Occupational pension according to ITP plan
• Health insurance
• ‍♀️ Wellness allowance of 5,000 SEK / year
• Bus/train ticket benefit for those who prefer to commute
• Breakfast & Fika - Crackers and fika are always close at hand
• ‍♀️ Volunteer days - 3 paid days off per year to volunteer for a charity of choice
• Join regular after works and happenings!
• Team spirit - become part of a tight and successful team
• An individual learning & development plan

Apply Now!

At 55 Degrees, you will learn from a small but amazingly talented group of professionals. You will experience transparency in all aspects of the organization. It is important for us to be happy at work and with our colleagues, and we’re not opposed to having fun after office hours either. All our employees are encouraged to suggest activities and run projects to take us forward on our journey. With 55 Degrees, you will have the opportunity to grow and develop.

Join our team and shape the future of 55 Degrees by applying now. We offer a great compensation and benefits package, and the chance to work with dedicated and talented colleagues. Interviews are ongoing, and the position will be filled as soon as we find the perfect match!

What to expect after sending in your application?

• Our Director of Operations, Michelle, will be your first point of contact and will keep you up to date on the process. Should you have any questions, feel free to reach out to Michelle at Visa e-postadress på careers.55degrees.se
• During the process, you’ll first have an intro call, and after that, you’ll get to meet the team in two separate discussions.
• Finally, after the discussions, we’ll make you a job offer.
• Welcome to 55 Degrees – we are looking forward to working with you!