English Customer service positions for Ecommerce projects

Callnovo Contact Center is a professional Canadian-based outsourced global call center with 18+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Service Agent for some of our eCommerce account, who have German/English Bilingual language abilities.

--- At least 1 year of Online Customer Service experience, familiar with CRM system

--- Native level English language ability

--- Have a high degree of empathy, patience and resourcefulness

--- Able to follow processes and instructions

--- Good knowledge of a PC in Windows environment

--- Be always ready to put the customer first and be passionate about helping others

Job Duties:

--- Answering questions and solving issues regarding the customer's purchase

--- Managing customer accounts

More Information:

--- We will provide CRM & softphone system access

--- A good Computer, Reliable internet access, and also a quiet work environment required

--- Work from the comfort of your own home

--- Callnovo's friendly management team and the service client will provide the necessary training to get you onboard

Work Shift Hours: 9:00 AM to 6:00 PM EST or PST (Monday - Friday).

For more positions, please click jobs.callnovo.com *