Support/Community Manager

Elephant Games

Fjärrarbete
  • Fjärrjobb

For which tasks (responsibilities)?

Support:

  • Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.

  • Informing development about bugs / issues encountered by users.


SMM | Community:

  • Developing and implementing a strategy for social media platforms (Facebook/Instagram).

  • Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.

  • Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.

  • Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

What kind of professional are we looking for?

  • Minimum 1 year of experience as a community/support manager.

  • Willing to perform work on both Community and Support vectors.

  • Ready to work with our products, initiative, and generation of new ideas.

  • Strong communication skills, both written and verbal.

  • Proactiveness.

  • Good self-management skills, ability to plan and distribute workload effectively.

  • Upper-Intermediate level of English and Russian.

  • Gaming experience in various genres.

Plus:

  • Experience working with AI;

  • Experience working with gaming metrics.

Why do we enjoy working here?

  • The opportunity to contribute to the creation of games.

  • Remote full-time work in a stable gaming company.

  • A management style that is open to dialogue, trusts the team, and is focused on uniting efforts to achieve results.

  • A team of passionate specialists who will support and help in difficult situations.

  • 23 days of vacation, 3 personal days, and paid sick leave.

The selection process

When applying for the position, please answer the following questions:

  1. Which gaming projects have you worked on?

  2. Salary expectations ($).

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