Logistics Quality Manager

Job type: Full-time

Team: Operations

At foodora , our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers’ experience—and our success in the Swedish market. That’s why we’re looking for a Logistics Quality Manager to take our rider excellence to the next level.

About the role

As the Logistics Quality Manager , you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You’ll play a key role in driving quality, efficiency, and consistency in our rider operations—ensuring that riders are set up for success, our processes are future-ready, and our brand continues to lead in delivery excellence.

You’ll also lead and support our five experienced Area Managers , each managing one of Sweden’s key regions: West, South, North, Central, and East .

Your mission

• Ensure high-quality rider operations across the country in a scalable and resource-efficient way
• Enable riders to perform their job as efficiently and smoothly as possible
• Set and uphold standards that strengthen our brand and support rider satisfaction

What you’ll work on

• Develop and improve training frameworks for new and existing riders
• Set up processes for ID verification , sickness reporting , and renewal management
• Implement follow-up structures for performance , compliance , and rider feedback
• Ensure riders are well-informed, correctly equipped, and represent the brand positively
• Support smooth rollout of features in our Roadrunner delivery app through input and feedback
• Maintain a high-quality Helpcenter with accurate and helpful information for riders
• Guide and train local rider operations teams to execute procedures effectively
• Standardize and scale best practices across all regions
• Drive digitalization and automation of internal rider operations and communication
• Ensure compliance with legal and regulatory requirements for fleet management

Key KPIs (not limited to)

• Acceptance Rates
• Excused/Unexcused No-Shows
• Rider Compliance Issues
• Break times
• Customer complaints
• Rider Contacts & Inquiries
• Office Hour Efficiency (%)

Who you are

• A strategic thinker with a hands-on approach to operations
• Experienced in leading teams and building scalable processes
• Familiar with field operations, logistics, or workforce management (experience with gig economy platforms is a plus)
• Strong communicator and people leader who can align teams across regions
• Tech-savvy with an eye for process automation and digital tools
• Analytical and data-driven in decision-making
• At least 5 years of experience in similar field, preferably gig-economy

Ready to lead the future of rider quality in Sweden?

Apply now and help shape the next chapter of foodora’s operational excellence.