Community Manager (remote)

Hitapps is a GameDev company specializing in Puzzle Games. We have several successful products in both categories with a combined total of over 150M+ downloads, and we are regularly featured in the top charts in the Games section. 
Our culture is built on transparency, we are results-oriented and respect the improvement.

Currently, we are seeking a skilled  Community Manager whom we will entrust with the growth, engagement, and day-to-day moderation of our player community. 

For which tasks (responsibilities)?

• Manage and grow the game's community across relevant platforms;

• Create and schedule engaging content for different platforms, including announcements, event teasers, polls, challenges, player stories, and other interactive activities that fit the game’s audience;

• Moderate community channels to keep discussions healthy, on-brand, and free of toxicity or spam;

• Stay current on gaming culture, platform trends, and competitor community strategies;

• Develop and execute a social media and community strategy, including a flexible content calendar;

• Collect, categorize, analyze, and prioritize community feedback, identifying recurring issues, player needs, sentiment trends, and opportunities for product improvement;

• Identify recurring player issues and escalate product, technical, or LiveOps problems to the support team;

• Work closely with dev team to prepare community activities around upcoming releases, events and game updates;

• Providing structured insights on player sentiment, product issues, feature requests, LiveOps performance, and emerging community trends;

• Develop community-driven product mechanics (game for community): polls, challenges, player-created content, in-game rewards, social sharing, community events etc.;

• Analyze and report on content performance data to drive continuous improvement, optimization, and innovation;

• Continuously evaluate performance metrics and iterate on community strategies based on result;

• Documentation: maintaining a knowledge base of common issues and solutions.

What kind of professional are we looking for?

• Relevant work experience of at least 3 years in the IT or gamedev industry;

• Strong understanding of mobile games, casual audiences, player behavior and community dynamics;

• Genuine passion for and knowledge of video games and gaming culture;

• Hands-on experience managing social media and player communities at scale; experience with Facebook, Instagram, Threads, TikTok, Reddit or similar community platforms is a plus;

• Experience with analytics tools for tracking and reporting performance;

• Ability to create simple content (graphics, short videos, copy) or work closely with a designer to produce it;

• Hands-on experience with AI tools and workflows for content creation, including copywriting, image/video generation, editing, localization, and content repurposing;

• Excellent communication skills and ability to work in a team;

• Attention to detail and a high level of responsibility;

• Advanced written and verbal communication skills in English, additional languages will be a plus;

• A portfolio or examples of past community growth/engagement work is a strong plus.

Why do we enjoy working here?

• Competitive compensation;

• 100% recovering for vacations, sick leaves;

• 12 additional paid day offs per year;

• Budget for personal education, language courses & sports activities;

• Conference attendance: you can join top industry events;

• Zero bureaucracy and a supportive, transparent culture.

Let’s create hits together!