Senior Data Scientist, Digital Sales Personal Banking

Job ID: 5575

Would you like to empower business to unlock the potential of data? We are growing our team in Data, Digital Sales and Engagement (DDSE) Sweden. We are now looking for a Senior Data Scientist who can help us to utilise more data and insight to engage with customers in different interactions. 

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

In Data, Digital Sales and Engagement (DDSE) we are a group of specialists in various fields: everything from digital marketing and content production to web analysis and data science. Collectively, we are responsible for engaging new and existing personal customers in digital channels and driving sales via online/mobile banking and nordea.se. We are building the omnichannel customer journey experience and for that we need to connect different data sources across our platforms and applications. Right product, right process, right message, right channel, at the right time for the right customer. 

The role is based in Stockholm, Sweden.

About this opportunity

We are looking for a curious and driven Senior Data Scientist who will play a key role in implementing our omnichannel customer journey strategy. You are comfortable working both independently and collaboratively with stakeholders in Personal Banking. In this role, you will enable Digital Sales to leverage data and analytics to enhance the customer experience. You will deliver insights and recommendations, drive automation through model-based solutions, simplify processes, and identify new data sources. Together with the team, you will develop advanced AI models to predict customer needs and behaviours in digital channels.

In addition you will be:

• Analysing how our omnichannel business is developing including e.g. sales, activity performance, customer behaviour, pricing, process steps and demand
• Designing and developing customer engagement activities: suggest target group, evaluate data availability, support utilizing sufficient control groups, monitor the outcome of activities, and evaluate the results
• Participating actively in the work of digital customer journey teams, training and coaching the team to utilize data & analytics
• Enabling data for analytics, reporting and marketing automation tool(s)
• Recommending and performing analysis of different data sources to spot development trends and pain points
• Together with a wider data analyst community and take part into building analytics & tools needed for business development

Who you are  

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. 

We are looking for someone passionate about data and analytics, with the ability to turn data into insights, ideas and opportunities that support strong customer experiences. You take ownership of the full data science lifecycle—from data gathering and engineering to modelling—while keeping a clear business focus.

To succeed in this role, we believe that you are/have:

• Interest in business and customer behaviour
• Good at collaboration in practice - work closely with other Subject Matter Experts, involve stakeholders and always asking questions and investigating alternative solutions
• Can drive tasks on your own but equally skilled in facilitating collaboration around tasks while maintaining the customer centric mindset
• Innovative, openminded and excited about bringing your ideas to the table. You strive for continuous improvement and love learning and trying out new things. You're dependable, willing to speak up even when it's difficult, and committed to empowering others
• A proactive, innovative and can-do oriented mind-set with the ability to convert new ideas into concrete actions, share “make it happen attitude”
• A passion to share your knowledge and a ability to clearly communicate complex issues in an easy and understandable manner to a wide range of stakeholder

Your experience and background:

• At least 3-5 years of experience in data analytics/data science
• You are comfortable in using one or more data science programming language e.g. Python, R, SQL
• You know your ways around tools like Hive, Snowflake, visualization tool such as Power BI
• You understand the principles of working with an Agile development approach
• Academic degree in highly quantitative discipline or specialisation such as Computer Science, Physics, Mathematics, Engineering, Economics, or Finance, and you have understanding of statistical concepts (e.g. Hypothesis Testing) and machine learning models
• Proficient in written and spoken Swedish and English

What we offer

By joining Nordea you can impact on the life of 11 million customers. Our team has an important role in helping to inspire and educate business teams on effectively utilizing data to drive informed decision-making. Joining the team will provide you with opportunities to use your experience with data management, data analysis and data engineering to support business developers, leaders, digital marketing specialists & other stakeholders.

If this sounds like you, get in touch!